I am very happy to report that a "fix" for my broken bed was made yesterday February 5, 2015 by the delivery of a Bunkie board to me at my apartment. I thank Jeff, from the Rockaway store, and Brian, from the warehouse, for coordinating this delivery and making it happen.
I appreciate what everyone is doing to help me with this situation. I wish the best for all.
- Patricia M.
I will like to express my thanks to Mr. Sal and Mr. Benjamin. I want to say thank you to you guys for problem solving you have a happy customer on this side. See you guys on future purchases. Tax time is coming time to upgrade furniture."
- Luis V.
"As a victim of Hurricane Sandy I just want to say that the Huffman Koos on Queens Blvd in New York was the greatest. Our salesperson and the store’s manager went the extra mile for us so that we would have our sofa before the new year. When the Sofia sofa was delivered it was missing the two side pillows. I called the customer service representative at the store and the issue was addressed immediately. Glad to say we absolutely love the sofa and can’t wait for our matching chair. Thank you for making our day a little brighter."
- Linda A., A Very Satisfied Customer
"I needed to take the time to let you know how satisfied I was in dealing with your Middletown store, and Bruce B., your Furniture Consultant. It is not often that good customer service is provided by a retailer.
I have been a Customer Service Manger for a leading marketing company that vendors to one of the most popular Home Shopping Networks for 20 years now. To get the type of customer service like I experienced with your store warranted a letter of recognition. Believe me, n the profession I am in, getting great customer service is a rarity. I am very in tune with how a customer should be treated and Huffman Koos went the extra mile in providing the service.
I will be returning to the store to purchase more furniture and again thank you so much for your outstanding customer service."
- Florence & Frank B., Middletown NY
"Customer service was quick to respond to my needs and I would have no hesitation in shopping with Huffman Koos in the future."
- Eileen, Middletown NY
"The delivery guys were on time, considerate and quick. It's really appreciated when someone does a job (particularly a job that isn't exactly glamorous) well."
- Joe, New York NY
"My furniture shipment was delayed in transit, but when I called customer service they were able to find me a dresser and it was delivered the following Saturday. They were wonderful and rectified the problem to my satisfaction."
- Kathy, Bronx NY